Shipping & Returns

SHIPPING AND RETURNS/EXCHANGES INFORMATION

NY Virgin Hair has a standard 24-48 hour processing time prior to the shipment of all orders. This is subject to change due to sales or holidays.

Rarely, some orders may require 1-7 working days depending on the product, including preparation of the order(s) before shipping.

We will ship out the orders as soon as they are ready to be shipped.

Please review our shipping methods for estimated timeframes of the delivery of your package(s).

There are no shipments for weekends, holidays, or in the occurrence of a natural disaster.

SERVICE

TIMEFRAME

USPS PRIORITY MAIL EXPRESS 1 to 3 business days + processing time.

USPS PRIORITY MAIL 2 to 5 business days + processing time.

USPS GROUND 3 to 14 business days + processing time.

UPS 2ND DAY AIR 2 business days + processing time.

UPS 3 DAY SELECT 3 business days + processing time.

UPS GROUND 3 to 7 business days + processing time.

NY Virgin Hair offers FREE SHIPPING to any purchases over $70 and FLAT RATE SHIPPING to any purchases over $50 to the United States residents only. It is only limited to domestic areas due to the high shipping cost from shipping services overseas.

Expedited orders shipped via UPS (2nd Day Air and 3 Day Select) are delivered on business days (Monday to Friday) only. Orders shipped via USPS (standard shipping) can be delivered Monday to Saturday. Delivery is not available on Sundays for all shipping carriers.

All orders shipped via standard shipping will be shipped through the USPS or UPS. Unfortunately, there is no way to guarantee that your order will be shipped within a certain timeframe when you choose standard ground delivery.

Once a package has been shipped by us through the USPS or UPS, we cannot ascertain the package's exact path of delivery. Some packages can be delayed due to certain circumstances by the USPS or UPS. We ask for your patience if this does occur.

Please note that with expedited shipping methods, NY Virgin Hair cannot request or guarantee delivery by a specific time. Generally, the UPS will deliver your package(s) by 8PM on the estimated date of delivery. Please note that the UPS does not deliver to P.O. Boxes, and will only accept shipments to valid street addresses. Any and all package(s) that are addressed to a P.O. Box may be delayed or charged for an additional address correction fee.

SAME DAY SHIPPING

SAME DAY SHIPPING can only be applied on orders placed before 4 P.M (E.T).

This applies to business days only (Monday to Friday).

All orders placed on weekends will be processed on the following Monday.

FOR INTERNATIONAL CUSTOMERS

After we ship your order(s), we will send the shipping information through email. Please prepare to receive your order within the expected delivery date in order to avoid missing the delivery attempts. After that, please check your post office if you’ve missed it.

International shipping charge varies between countries.

SERVICE

TIMEFRAME

USPS PRIORITY MAIL INTERNATIONAL 6-10 Business Days

USPS FIRST-CLASS PACKAGE INTERNATIONAL SERVICE

Varies by Destination

UPS WORLDWIDE EXPRESS 1-3 Business Days

UPS WORLDWIDE EXPEDITED 2-5 Business Days

ORDER PROCESSING

Incorrect billing information and/or shipping information/address may result in shipping delays or missing packages. We will reach out to the customer to provide clarification on such issues. NY Virgin Hair reserves the right to decline an order and issue a refund if it is our sole option, in order to avoid package mis-delivery.

If a package is lost or returned back to us due to the customer providing a wrong address, we will not refund the cost of shipping and we reserve the right to charge a restocking fee. If you want to get your order re-shipped, you will have to pay for the cost of shipping again.

***Please make sure to double-check your delivery address before placing your orders!***

TRACKING INFORMATION

You will receive an email with a tracking number once your order(s) have been shipped. If you do not receive a tracking number within 48 hours of placing your order, please reach out to us through email. We also ask you to check your spam folder for any missed emails.

BACKORDERS

At times, we may not have certain items in stock ready to be shipped out due to re-ordering or re-stocking and in such cases, the customer will be alerted and guided on how to proceed with their order.

During the rare occurrence of a backorder on your item(s); you will be placed on a priority waitlist. We will then immediately ship item(s) upon their arrival to our warehouse.

If we are unable to ship the backordered item(s) in a reasonable timeframe of 7 to 10 days, we will contact you immediately, in order to cancel the back-ordered item and refund the amount to the original payment methods.

ORDER CANCELLATION AND MODIFICATION POLICY

Orders can be changed or modified but never cancelled for a “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product(s) we sell. Once the order has been placed, we will only make modifications to the order. Please refer to our Return and Exchange Policy.

You may cancel your order as long as your order is still in progress. Once your order has been shipped, you cannot cancel your order. Refunds will only be given as "ONLINE STORE CREDIT" as NYBundle Hair Reward Points. Please allow around 5 business days to process order cancellations.

RETURN AND EXCHANGE POLICY

Due to the nature of the products we sell, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.

RESTOCKING FEES

All returns are subjected to a 20% ~ 80% restocking fee.

Wig Products that are curly or wavy will have a restocking fee starting at 30%.

The restocking fee is determined by the final condition of the returned item.

NY Virgin Hair reserves the right to establish a restocking fee upon receipt and inspection of the returned items.

The final determined restocking fee is non-negotiable.

Please note the following restocking fees:

Original Condition: 20% restocking fee

Damaged Package: 30% up to 50% - (including, but not limited to the item(s) being Bent/ Crushed/ Wrinkled/ Twisted/ Torn off/ or Cut)

Damaged Product: 40% up to "Not Returnable”*:

40% to 80% - Brushed/ Fingered / Tangled, Loosen Curl/ Worn/ Odor (Perfume, Hair Spray, Smoke, etc.)

Not Returnable: Altered/ Chemical Product Applied (Glue, Dye, etc.)/ Torn Off/ Excessively worn/Smell

Missing Materials: 30% up to 40% - Outer Box/ Tag/ Label/ Tissue Paper/ String/ Holder/ Hairnet

Etc.: 30% up to 70% - Products may be deemed defective due to unlisted reasons

*”Not Returnable”: In this case, we reserve the right to refuse the product for a return or exchange, and will give the customer the option of receiving the product back at the customer’s expense.

If more than two of the above reasons apply to the returned item's condition, the restocking fee will be determined by the highest percentage. The percentages will not be combined.

RETURNS

All of our products are directly received from the manufacturers and have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive an item that is damaged, defective, or materially different, please contact us immediately upon receipt of the package.

If the item(s) received does not meet our brand standards, we will gladly exchange the item(s) and proceed with the exchange process per our cost.

Customers may return a package within 5 business days of receiving your order only if a customer service staff has authorized it.

If a return request is submitted due to any other reason, (aside from wrong items being delivered*), all shipping costs must be covered by the customer, as NY Virgin Hair has fulfilled their duty in providing the correct items that were ordered.

Please make a RETURN REQUEST.

Go to “My Account” and select the ORDERS tab – from there, you will find the RETURN REQUEST option. This will alert us that you have made an official RETURN REQUEST, so that we can authorize it and further proceed with your return procedure.

You must also email us with your intent to return the item, so we can ensure the firm receipt of the item(s).

Our fulfillment department must inspect all incoming shipments to ensure all products are in its original condition.

No in-store credit or credit card refund will be given if the product has been opened, damaged or manipulated in any manner from its original state, including the product tag(s).

All shipping fees in the transaction and a 20% re-stocking fee must be covered by the customer. In the event that the returned products are damaged or defective, rendering them to be un-sellable, we may apply a higher restocking fee. Please refer to the above RESTOCKING FEES section for more information.

All refunds will be awarded as “ONLINE STORE CREDIT” in the form of NY Virgin Hair Reward Points.

*The above policies may differ if the wrong item(s) was delivered. Please contact us in these situations.

***Please make sure to double-check your item(s) before placing your orders!***

EXCHANGES

NY Virgin Hair, by its own discretion, may exchange product(s) under the following conditions:

Requests must be made within 5 business days of receipt of product(s).

Any exchange requested after 5 business days of receiving the product will not be honored.

We will not accept any merchandise, which has been opened, used or altered (unwrapped, washed, brushed, combed or cut) in any way.

According to Federal law, a customer cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and re-sellable condition as a necessary health precaution.

In order to process an exchange, the product would need to be sent back at your expense. Once your product has been received, it will be examined thoroughly by our quality assurance team. If the returned product is in its absolute original condition, we will continue with the exchange process, and guide you through it.

No refunds will be permitted, unless it is determined that NY Virgin Hair is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer. For these cases, a NY Virgin Hair representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices.

The customer is responsible for the re-shipment cost as that is a separate service that has already been credited to a third-party delivery service. Shipment fees will not be returned to the customer, as it has already been credited to third-party delivery services.

For any exchange that permits a difference (lesser than original) customer will hold an in-store credit for the remaining balance owed as we do not refund ANY costs.

RETURN AND EXCHANGE PROCEDURE

Our Customer Service department will personally guide you via email to assist you with your returns and exchanges request(s).

When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture, color(s) and length(s) you ordered. You can gently take the hair out of the packaging. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately via email to nybundlehairstore@gmail.com

NY Virgin Hair is constantly striving to give customers the best customer service.

If there are any questions or concerns, please contact the following:

Email: Customer Service Representative at nybundlehairstore@gmail.com

CUSTOMER SERVICE HOURS

Monday - Friday

10 am - 4 pm (E.T)

Address: 131 LIBERTY AVE MINEOLA, NY 11501